Jerry is a good guy and wants the customer to be very satisfied. He is responsible but can be hard to reach.

Had an appointment scheduled. They didn't show up. What a waste of my time. When I called to reschedule again, they said they would get back to me. I...

Don't bother. They won't even return your phone call. I called on a Monday with a severely leaking roof. They said they'd call me back. Tuesday end of day...